FAQ

We understand that there are changes in schedules in our busy lives. In the event that a scheduled cleaning service must be changed or canceled, we ask that our clients notify us two (2) days in advance. This gives us an opportunity to fill that spot and keep our employees working a full schedule. When a client cancels with less than a two (2) day notice a fee of 50% of the charges for that service will be applied. If the scheduled cleaning is not rescheduled (and skipped) we may need to charge a higher rate for the next scheduled visit due to the extra work needed to complete that cleaning service. For permanent cancellation of the cleaning service, we ask that the client notify us two weeks in advance.